SINGAPORE: A platform that lets managed IT service providers and their enterprise clients collaborate more closely using their existing tools has banked $1 million in a pre-Seed round.
Melbourne startup Support Fusion was founded by Greg and Steve Rudakov and went live in mid-2025. It now operates in Australia, New Zealand, and the US and UK markets
The pre-Seed round was led by Func Ventures and Exhort Ventures, with support from Antler and three individuals from the service provider side: Biagio LaRosa, CEO of Melbourne Microsoft solutions partner Generation-e; Ryan Spillane, CEO of 360 Consulting; and Toby Alcock, founder of Paratira and the former Global CTO of Logicalis.
The trio sit on the delivery side of the problems Support Fusion is built to fix and will also bring their experience to the product development.
The cash will support team growth in three key areas: GTM & Alliances, AI-focused engineering, and a customer success presence in the United States.
CEO Greg Rudakov said that in just nine months Support Fusion has grown to over 10 platform connectors – including ServiceNow, Halo, ConnectWise, Freshworks, Jira, Autotask and Zendesk – spanning the systems used in the majority of co-managed IT engagements globally.
“When the US and UK customers started pulling our product without us pushing, we knew the problem was universal,” he said.
“What followed was smart money from two directions at once – VCs with a clear thesis on where enterprise IT is heading, and operators who’ve spent careers feeling this pain firsthand. They arrived at the same conclusion independently. Now we’re hiring to keep up and go after 10 times more of it.”
360 Consulting CEO Ryan Spillane ran a mid-sized MSP for 25 years, and explained how the issues Support Fusion tackles were a real problem and led him to invest.
“We had a client on NetSuite and an engineer on site two days a week just to keep tickets in sync between systems,” he said.
“When I saw what Support Fusion does, I knew the need immediately. Those who’ve lived it don’t need convincing. That’s why I invested, and it’s why I’m confident it will land with the operators I work with across Australia and the US.”
Steve Rudakov is Support Fusion’s CTO and said there’s a disconnect between the IT ticketing systems enterprises use internally and the tools MSPs rely on to run their operations. His startup tackles work synchronisation across those systems without the investment in integration projects to write custom code, giving both parties a consistent view of service delivery.
“AI-driven development has changed what a small engineering team can do – we’re moving at a pace that would’ve required twice the headcount a few years ago,” he said.
“But velocity only matters if you’re building on solid foundations. We’re investing in ISO 27001 and SOC2 certification and bringing in senior technical capacity to make sure what we’re shipping meets global enterprise expectations.”
Federico Quaia from Exhort Ventures said there’s a common misconception that AI replaces integration
“In reality, we think it makes integration more critical. As autonomous workflows become embedded in enterprise support, the need for strong guarantees around data consistency, auditability, and control only increases,” he said.
“We believe Support Fusion sits at the centre of that shift, building the infrastructure that ensures service delivery remains reliable and accountable across organisations – and that’s exactly why we chose to invest.”